Your service provider may be supplying an earlier release and the level of features supported may vary.

Zendesk

Integration Type

Plus Client Add-In

Add-in Classification

Standard

Product / License Type

Connect

FOR BOTH STANDARD AND CONTROLLED, ALWAYS CHECK THE ADVISORY SECTION FOR ADDITIONAL CHARGES OR EXCEPTIONAL CONDITIONS THAT MAY APPLY.

Application Information

Manufacturer:

Zendesk

Application:

Zendesk

Version:

Zendesk v2 API

Market:

Help desk

Supported Features (related to latest supported release)

Address Book Search:

Click to dial via Go Connect Mari:

Click to dial via business application:

Caller details preview:

Manual screen pop:

Auto screen pop:

Pop contact in edit mode:

Automatic call activity logging:

Manual call activity logging:

Additional features:

Integration with Notes:

Add contact:

Live Mode:

Cached Mode:

Related data:

Notes / Advisories

We would advise that phone numbers are stored within Zendesk without punctuation. 

The Zendesk API has limits (requests per minute) which is dependent upon the Edition of Zendesk. Therefore, on high usage sites it is recommended that the Zendesk add-in is configured to use ‘Cache'. 

Support for 2 factor authentication by token authorisation. 

OAuth authentication not supported. 

If Call activity logging is available and enabled, both automatic and manual call activity logging will generate a new ticket within Zendesk assigned to the User/Customer and Agent's profile.

 

Other Information

Operating System:

Mac

Installation Options:

Optional.

Product:

Go Connect Mari

References

  1. Zendesk (Product Website)
  2. Zendesk (Manufacturer Website)